Terms & Conditions –
1. Service Scope
Service is strictly limited to the software/services installed by us.
Issues related to PC crashes, Windows errors, hardware failures, viruses/malware, or any third-party software/plugins are not included unless explicitly agreed.
2. Support Plans
OTS (One-Time Setup)
One-time installation service only.
No support will be provided after disconnection.
Basic Plan
6 Months Complete support / 1year Basic support
Response time: Within 36 business hours
Standard Plan
12 Months support
Response time: Within 18 business hours
Premium Plan
18 Months support
Response time: Within 6 business hours
3. Covered in Support
Software switching to trial/demo mode or limited functionality.
4. Not Covered in Support
Software is becoming slow over time or not launching due to errors caused by the Windows environment, system conflicts, or Visual Basic issues.
Errors due to user-made changes in settings.
5. Free Support Violation (Support Will Be Void If:)
Software is installed/repaired by any third party without our confirmation.
A fresh Windows installation or OS upgrade is performed.
Antivirus/firewall software or its settings are changed.
Hardware components are replaced.
Any attempt is made to mislead or provide incorrect information.
6. Support Timeline
Support and resolution time will depend on the selected plan. Delays caused by client-side issues will not be counted.
7. Re-installation Policy(Based on Current Plan Value)
Basic- 60% of Plan | Standard- 40% of Plan | Premium- 20% of Plan
8. Payment Terms
Advance payment for slot booking is mandatory.
Once the service has started, no cancellation or refund will be applicable.
9. Customer Responsibility
The client must take a full data backup before the service.
We are not responsible for any data loss during or after installation.
The client must ensure proper internet, power, and system access during service.
10. Validity of Support
Support validity will be calculated from the bill date, not from the usage or installation date.
Any modification in software files/settings by the client or a third party will void the support immediately.
11. Pricing & Offers
Final pricing will be as per the invoice/bill. Verbal commitments or offers will not be considered valid unless mentioned in writing.
12. Notes
System-generated details/logs will be considered final over verbal claims.
Support requires a reasonable time according to the selected plan.
Immediate resolution depends on availability, but is not guaranteed in any case.
Emergency services are chargeable.
13. Acceptance
By availing our service, the client confirms that they have read, understood, and agreed to all the above Terms & Conditions.